Privacy Policy

1. Who We Are

SkyBolt Hub NZ ("we", "us", "our") is a New Zealand entertainment review and merchandise platform, based at Level 2, 151 Queen Street, Auckland CBD, Auckland 1010, New Zealand.

We operate in accordance with the Privacy Act 2020 (NZ) and the New Zealand Privacy Principles. We are not a gambling operator, gaming venue, or financial services provider.

For privacy enquiries, contact: supp@skybolthub.nz

2. Information We Collect

We collect personal information only when you interact with our platform. This may include:

• Contact information: your name, email address, phone number when you contact us or place an order
• Delivery information: street address, suburb, postcode, Auckland (for merchandise orders)
• Order information: product selections, quantities, special instructions
• Technical data: IP address, browser type, pages visited, time on site (via cookies/analytics)
• Communications: messages you send us via contact forms or email

We do not collect financial information, credit card details, or any payment data. All orders are cash-on-delivery only.

3. How We Use Your Information

We use the personal information we collect to:

• Process and fulfil merchandise orders (contact you to arrange cash-on-delivery)
• Respond to your enquiries and support requests
• Improve the content and functionality of our website
• Understand how our audience uses our platform (aggregate analytics only)
• Comply with our legal obligations under New Zealand law

We will not use your information for automated decision-making, profiling, or to send unsolicited marketing without your explicit consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Delivery partners: to arrange cash-on-delivery of your merchandise order within Auckland
• Service providers: trusted third parties who assist in website operation, under strict confidentiality agreements
• Legal requirements: if required by New Zealand law, court order, or regulatory authority

5. Cookies

We use cookies to enhance your experience on SkyBolt Hub NZ. See our full Cookie Policy for details. In brief:

• Essential cookies: required for cart functionality and session management
• Analytics cookies: help us understand traffic and improve the platform (aggregated, not personal)
• Preference cookies: remember your choices (e.g. cookie consent, age verification)

You can control cookie settings through your browser preferences or our cookie consent banner.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Order information: 7 years (in line with NZ accounting/tax requirements)
• Contact enquiries: 2 years from date of enquiry
• Technical/analytics data: 26 months (standard analytics retention)

You may request deletion of your personal information at any time (see Your Rights below).

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access personal information we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent at any time where processing is based on consent
• Complain to the New Zealand Privacy Commissioner if you believe your rights have been breached

To exercise any of these rights, email: supp@skybolthub.nz

NZ Privacy Commissioner: www.privacy.org.nz | 0800 803 909

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• HTTPS encryption for all data transmission
• Restricted access to personal data on a need-to-know basis
• Regular security reviews of our platform

However, no internet transmission is 100% secure. We encourage you to contact us promptly if you believe your personal information has been compromised.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. gamblinghelpline.co.nz, Privacy Commissioner). We are not responsible for the privacy practices of those sites. We encourage you to review their respective privacy policies.

10. Contact & Complaints

For any privacy-related questions, concerns, or requests, please contact:

• Email: supp@skybolthub.nz
• Phone: +64 9 887 4401
• Address: Level 2, 151 Queen Street, Auckland CBD, Auckland 1010, NZ

We will acknowledge your enquiry within 5 business days and resolve it within 20 business days where possible.